Frequently asked questions
Your questions, our answers
What we're asked most often, from the free preview to delivery of the hardcover. Every step is also described in detail on the page How it works, and the prices on the page Prices and delivery.
The preview and creating the book
What can I see before I buy?
The whole story to read, across all 14 double pages, the portrait of your character, the first scenes and the finished cover, all for free. You only pay for the remaining pictures, and only if you love the story.
Does the preview commit me to anything?
No. Creating the book and the preview are free and without obligation. You only pay when you order the eBook or the hardcover, and only if you love the story.
What happens if I don't like the story?
You pay nothing. Before you buy, you can edit the text, ask for a different wording or start again with another idea or another style.
How long does it take?
About 6 to 8 minutes until the free preview with the story, the hero and the cover. After you buy, you confirm your characters once, then we paint all the pictures, usually in about half an hour. You can watch the book fill up page by page, and we'll email you as soon as it's ready.
What age are the books for?
For children who are read to as well as for those who read on their own. The first question when you create a book is the age of the child it will be read to, and the language and length of the story adapt to it. The hero can be any age at all: a baby, a grandparent or a teddy.
Who is in the story
Do I need a photo?
No. A short description (hair, eyes, favourite outfit) is enough for a lovely hero. If you like, you can add photos, for one character or several, so they look more like the people they're based on. A photo is never required.
Can several children be the heroes of the same book?
Yes. Up to 3 main characters share the adventure, siblings for example, and 2 supporting characters can join them, so 5 characters at most.
Does my character look the same on every page?
Yes, that's our most important promise on quality. Every character gets a precise sheet before the first picture, and all 14 double pages are painted from it: the hero as well as the supporting characters, the dog, the best friend, the grandparents.
Pages, styles and changes
How many pages does the book have, and what size is it?
14 illustrated double pages, so 28 pages. The hardcover is a hardback in 21.6 × 28 cm; the eBook has the same pages, to read on screen and download as a PDF.
Which illustration styles can I choose?
21 styles, from watercolour to ligne claire, including coloured pencil, gouache and silhouettes. If the style you want isn't there, describe it in your own words while you create the book.
Can the style change from page to page?
No, the style you choose is kept on every page of the book, just like each character's face and outfit. If you're unsure, you can compare the styles before you start.
Can I change the texts and pictures?
Yes. Before you buy, you can already edit the texts or ask for a different wording, shorter or funnier, for example. In the finished eBook you can rewrite pages and have pictures repainted. The finished book downloads as a PDF.
Can I create more than one book?
Yes, as many as you like, for the same child or for others. Every book starts with its own free preview.
Who writes the story and who draws the pictures?
The story and the pictures are created with generative artificial intelligence models, from what you describe; we say so in our privacy policy too. A sheet for every character, a page-by-page plan and a painted surface for the text make the book read like a picture book, with the same hero from start to finish.
Prices, delivery and the eBook
How much does a personalised book from Sagalino cost?
The eBook costs £4.50. The hardcover costs £43.80 for the United Kingdom, €39.80 for Ireland and Germany, $44.80 for the United States, CA$102.80 for Canada, €41.80 for Austria, €44.80 for France, €40.80 for Belgium and Luxembourg, and €52.80 for Switzerland, delivery included; the eBook is included. In all other countries the total is between €39.80 and €60.80, as shown in the table. The preview, with the whole story, is always free.
How much is delivery for the hardcover?
Delivery costs £5.90 to the United Kingdom, €4.90 to Ireland and Germany, $6.90 to the United States, CA$6.90 to Canada, €6.90 to Austria, France and Switzerland, and €5.90 to Belgium and Luxembourg, and at most €6.90 to every other country. It's only charged with the hardcover: the eBook needs no delivery.
How is the book printed and delivered?
The eBook can be read on any device and downloads as a PDF. The hardcover is printed (in the EU, or in the US for US orders) as soon as you approve the finished book, then delivered to your door up to 13 working days after your approval: £5.90 delivery to the United Kingdom, where import charges may be collected on delivery, and €4.90 to Ireland. We deliver to 214 countries and territories in all; prices for the other countries are on the prices page. You can order it straight away or later: the price of your eBook is then fully credited.
How long does the hardcover take to arrive?
It's printed as soon as you approve the finished book, then delivered within up to 13 working days of that approval to the ten countries in the first table, and within up to 30 working days to countries further away; the table shows the time for each country. The eBook is ready about half an hour after you buy.
Is the eBook price credited if I order the hardcover afterwards?
Yes, in full. For the same story, you then pay £39.30 for the United Kingdom, €34.80 for Ireland and Germany, $38.90 for the United States, CA$93.90 for Canada, €36.80 for Austria, €39.80 for France, €35.80 for Belgium and Luxembourg, and €47.80 for Switzerland, delivery included.
How long is the eBook available?
For at least 12 months after you buy, in your browser and as a PDF. We recommend saving the file on your device as well.
Another question?
How can I contact you?
By email, at the address in the legal notice, linked at the bottom of every page. We usually answer questions about orders within 24 hours on working days.
All about the book
The easiest way is to try it
The preview is free, without obligation and ready in 6 to 8 minutes.
Create my book